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Economie27 mai 2015
© ReutersHé ho ?
Y a-t-il quelqu'un à Pôle emploi ? Comment le traitement du chômage a été déshumanisé
En mars dernier, un ordinateur de Pôle emploi a échelonné les indus d'un demandeur d'emploi girondin sur... 26 000 ans ! Bugs informatiques, incitation à opter pour la visioconférence, espacement des rencontres avec les conseillers : les chômeurs souffrent de plus en plus d'un manque d'accompagnement et d'humanité.
Y a-t-il quelqu'un à Pôle emploi ? Comment le traitement du chômage a été déshumanisé
avecAude Rossigneux