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Atteinte au consommateur !Concessions inutiles : en mettant
fin à la gratuité des hotlines
des opérateurs téléphoniques
pour maintenir des emplois,
le gouvernement oublie bien vite
la protection des consommateurs
Le gouvernement songe à revenir sur la loi Chatel, qui assure la gratuité des temps d'attente des hotlines des opérateurs téléphoniques et permet aux consommateurs de résilier leur abonnement avant échéance. En échange, SFR, Orange et Bouygues s'engageraient à relocaliser leurs centres d'appel.
19 juillet 2012